STANDARD POLICY – A credit card number or gift certificate number is required to secure all appointments.
GRATUITIES – Gratuities are at your discretion and are not included in any service or package.
SCHEDULING – Appointments are preferred, but not always necessary. If we have available Skin Health Experts, we will be happy to provide your desired treatment. However, most procedures are booked several weeks in advance.
ARRIVAL – Check-in with front desk at least 15 minutes prior to your scheduled appointment to prepare for your treatment. As we are a medical skin clinic, we require that all new clients fill out skin care history information and treatment consent forms.
LATE ARRIVALS – Our scheduling is designed to permit the correct amount of time to complete your service. A late arrival will deprive you of precious treatment time. In fairness to others, your treatment must end on time so the other client’s sessions can begin on time. If you are not able to be on time we will do our best to complete as much of your treatment as possible, however with some treatments, it may be necessary to reschedule you. If you are late for your scheduled facial, you will be considered a “no-show” and charged for 100% of your service fee.
CANCELLATIONS – Your scheduled appointment is reserved exclusively for you. Should you need to cancel or reschedule your appointment, please notify us 48 hours in advance to avoid a charge for 50% of treatment scheduled. All services re-scheduled or cancelled on same day of appointment or missed without notice 100% of treatment price will be charged.
NO PETS – In accordance with state health regulations pets are not allowed in the clinic, with the exception of service animals.
NO CHILDREN – Please do not bring children to your appointment with you. If you cannot find suitable childcare during your appointment time, we would respectfully request that you reschedule your appointment. If you bring children with you to your appointment, we will refuse services and attempt to reschedule you; however, this does constitute a cancellation/no-show and you will be charged the 100% of your treatment. No exceptions.